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OPERATOR FAQs

Both programs are very simple. The Loyalty Program is point based. For each dollar a customer spends at your car wash, they receive a number of points that you choose (we recommend simplicity; keep it at 1 point for every 1 dollar). Then you decide at what threshold those points become credits for them to use at your wash, and how many credits they get.

Wash Club is a monthly subscription solution that requires no additional hardware to run. Everything runs off of credits in the cloud. When a customer converts into a subscribed member, you will automatically withdraw a specified amount of money from his CC every month, in exchange for giving him back more than he paid. For example, you may decide to customize and market your Wash Club program like this: “DOUBLE YOUR MONEY WITH A MONTHLY SUBSCRIPTION!”

For a look at how Wash Club is handled from the owner portal, enjoy this lovely video explanation:

US / CA

Coinless has two devices, a 4-relay device and a 1-relay device. The 4-relay device is $599 and the 1-relay device is $249.

AU / NZ

Coinless has two devices, a 4-relay device and a 1-relay device. The 4-relay device is $959 + GST and the 1-relay device is $350 + GST.

We have two devices. The Coinslayer 4 has four relays/channels, and the Coinito 1 has one relay/channel.

US / CANADA

The Basic plan is $69/month if you sign up for a full year. If you pay on a monthly basis, it’s $83/month.

AU / NZ

The Basic plan is $110/month if you sign up for a full year. If you pay on a monthly basis, it’s $129/month.

US / CANADA

Coinless has partnered with CardConnect because of our their competitive rates, great customer service, and easy onboarding. To get started, visit the following website and fill out the form at the bottom of the page. They will contact you as quickly as possible within their regular working hours:

http://cardconnect.com/coinless

CardConnect’s regular working hours are Monday-Friday, 8:30am-5:30pm Central Time

AUSTRALIA / NEW ZEALAND

For transactions ovver $15, the rate is 1.75% + 30 cents per successful transaction.
For purchases under $15 (Micropayments – must be requested from Stripe), the rate is 2.5% + 5 cents per successful transaction.
For both US/CA & AU/NZ, transactions made on the same card within 2 hours are rolled into a single transaction to avoid unnecessary processing fees.

Coinless offers all the signs you need to communicate to your customers clearly. Once you’ve configured your location, each of your service stations is assigned a QR code. Then you can order from our site at coinless.go.customprintcenter.com. For each of your station signs, you simply upload the QR code into the custom area on the sign.

Yes. If you’d like to do this, just let us know and we’ll work with you on your custom designs.

Here are some troubleshoot steps:

  • Unplug the device and plug it back in. Wait to see if it reconnects.

The app is designed to stop after a specified amount of time, determined by the owner of the location. On our roadmap, we plan to use accelerometer and/or GPS services to detect when a customer leaves the site, turning the wash off automatically.

50 miles. As the network grows, this distance will shrink.

No. Coinless operates in parallel with your current system. We offer an additional payment option on your customers’ phones.

They have an internal WiFi chip, which connects by using a WiFi Configuration tool via your smart device of choice (usually your phone).

Each bay requires a wire from a single relay out of one of our devices. All you have to do is connect that wire from the device into either your timed output, or the coin mechanism in the bay–depending on the equipment you have in your self-serve bays.

Here’s a schematic of the Coinslayer 4, powering 4 self-serve bays:

In-bay automatics typically offer 3-4 wash options. Each of those options requires one relay from one of our Coinless devices. With our 4-relay device, you can a ire from each relay into the ports that fire off each of the wash packages offered on the kiosk.

Here’s a schematic of the Coinslayer 4, powering 1 In-Bay Automatic (IBA):

We connect a single wire directly onto the coin mechanism. This allows us to mimic quarter pulses and trick the vacuum into thinking it was received quarters. The vacuum starts like normal once we send the minimum number of electronic quarter pulses.

Here are the schematics of the Coinito 1 powering any self-serve bay by either count-up or count-down methods:

Coinito 1 —> Count-Up Service

Coinito 1 —> Cound-Down Service

The Coinslayer 4 has two power options: 5-24V DC or 90-240V AC. You can choose how you’d like to power it between these two options.

The Coinito 1 is powered by either 110-240V AC or 30-50V DC.

The Coinslayer 4 has four relays, allowing you to power up to four different services, i.e. 4 vacuums, 4 self-serve bays, 1 pet wash and 3 self-serve bays, etc. If you have in-bay automatics (IBAs), each item on your menu requires a relay. So usually, 1 IBA requires the use of one Coinslayer 4. We also have a single-relay device, The Coinito 1, which powers a single service.

This is usually because your local WiFi network isn’t strong enough to keep your devices connected. We recommend you try moving your router closer to the devices. If that doesn’t solve the problem, you could look into a stronger router. For vacuum devices, which are often far away from your car wash, we recommend an outdoor router that will reach the devices in your vacuums.

The app will ask the customer if he/she is still there two minutes before the fail-safe time stops the bay. If there is no response from the customer, the fail-safe timeout stops the bay. If the customer replies that he/she’s still using the bay, an additional amount of time is added according to the operators’ preference.

Each QR code is unique to every service station. When a customer scans a QR code, the app navigates directly to the location and station the customer has scanned. This makes it harder to start the wrong service station.

Not directly, no. But indirectly, yes. If a customer has a bad experience, the operator can directly reach out to the customer and fix the problem. This usually results in the customer changing his/her review.

When a customer downloads the app, they receive $5 ($10 in Australia & New Zealand) in credits to use at any location. Each car wash operator agrees those $5 or $10 could be used at their wash. Most of the time, when a customer downloads the app, they’re already at a car wash and would most likely use the credits right then.

When customer invites a friend, the system keeps track of the referral. The moment the referred customer makes his/her first purchase, the referring customer receives $1* in credits to use at any Coinless location.

*$2 in Australia & New Zealand

After a customer makes a purchase, we allow a 2-hour window before we settle the transaction with the CC processor. This reduces every customer visit to a single transaction.

Once logged into your Owner Portal, click on Customers in the tab menu. You’ll see a table of your customers at the bottom of the page. Click into the Search Customers search field and begin typing the name of the customer you’d like to message. Once you’ve found that customer, you can either use his/her phone number to send a text message, or you can use the system to send a message by selecting their name (use the small checkbox on the left side of the table), then click on Send Credits button on the top-right part of the customer table. While this feature is primarily there to send additional credits to the customer, you can simply put $0 in credits, then write whatever message you want. This will send the customer an email with your message.

Once logged into the owner portal, click on the “Gift Credits” button on the Customers tab.

Our automated status checks run every 30 minutes. When a device is detected to be offline, the system automatically suspends the service at that station, so no customers try to make a purchase where the device won’t start the equipment. The system will also send you an email, alerting you the device is offline.

Once logged in to the Owner Portal, click on the Customers tab. This allows you to search through all your customers and see their transaction history. You can also quickly message them and/or give them a gift in the form of wash credits.

Issuing refunds is never fun as a car wash operator. That’s why we encourage always trying to take care of the issue with cloud-based credits if possible. If that’s not an option, refunds are issued with our CC processor, CardConnect. We provide you with a login to their merchant services portal. You would issue refunds on that platform.

Once you have purchased devices, we’ll send you a URL where you can create an account and start configuring your first location. From then on, you’ll have access to all the configuration, reporting, and marketing tools we offer through our comprehensive portal/dashboard.

CUSTOMER FAQs

First of all, we’re very sorry this has happened. Secondly, let’s get you taken care of.

The most common reason for this issue is when the customer forgets to wait until the bay is completely finished washing the car in front of you at the wash. With Coinless, you have to wait until the wash is totally idle before you purchase the wash. But it’s understandable when this happens, so we’re happy to get your wash credits back to you. To request a refund on your lost money, either click the chat icon in the lower-right corner of your screen and send us the information below, or send an email to [email protected] Include the following details:

  1. Your name and number you used to create your Coinless account
  2. The amount lost in the missed purchase
  3. The car wash where you lost the purchase (If you don’t remember, look at your receipts.)

We usually respond within a couple hours. Thank you!

Please note that a pre-authorization of funds is often required for car wash services. If your mischarge is a flat amount, like $10, or $15, it’s likely the pre-authorization. Your credit card company will remove the pre-auth from your statement in 1-7 days (each institution is different). If this is not the case, and you feel you were mischarged, please contact the owner of the car wash to resolve the issue. You can find the owner’s information in the app by clicking on the found on the right side of the car wash’s home screen. If you don’t get a quick response there, you can always reach out to Coinless Support directly. See our contact information at the bottom of this page.

Most self-serve car wash bays price their services on a price-per-minute basis. This means the wash equipment will keep running until you turn it off. If you don’t turn it off, the wash thinks you’re still washing. So before you drive off, remember to open the app and click . If you forget to do this, however, don’t worry, Coinless has a built-in protection against huge overcharges. After a reasonable amount of time has passed (set by the car wash owner), the app will ask if you’re still there. If there’s no answer, we will automatically shut down the wash.

Our system uses IoT technology, which means occasionally the connecting points can be down. This means that once in a blue moon, your card may be processed, and the equipment doesn’t turn on. But fear not, our system allows us to quickly re-issue your lost credits. The quickest way to get help is by clicking the button found on the home screen of the car wash you’re at. You can also find the Coinless help center at Profile > Help & Legal in the app.

Please note that a pre-authorization of funds is often required for car wash services. If your mischarge is a flat amount, like $15, it’s likely the pre-authorization. Your credit card company will remove the pre-auth from your statement in 1-7 days (each institution is different). If this is not the case, and you feel you were mischarged, please contact the owner of the car wash to resolve the issue. You can find the owner’s information in the app by clicking on the found on the right side of the car wash’s home screen. If you don’t get a quick response there, you can always reach out to Coinless Support directly. See our contact information at the bottom of this page.

Please note that a pre-authorization of funds is often required for car wash services. If your card statement shows what appears to be two charges, it’s possible the second charge is the pre-authorization. Your credit card company will remove the pre-auth from your statement in 1-7 days (each institution is different). If this is not the case, and you feel you were mischarged, please contact the owner of the car wash to resolve the issue. You can find the owner’s information in the app by clicking on the   found on the right side of the car wash’s home screen. If you don’t get a quick response there, you can always reach out to Coinless Support directly. See our contact information at the bottom of this page.

Download Coinless, create an account, and add your credit card information to the Payment section in your Profile. Credits are only made available for use once you have added a form of payment. This is required for the event that you spend more than the available credits you have in your account.

Just delete your credit card, log out, and delete the Coinless app. If that’s not enough, send us a message and we’ll remove your information from our archives.

You can remove your credit card from the profile section of the app. From the home screen in the app, click Profile > Payment > Edit > Delete Card

Coinless gives you the opportunity to write reviews for your favorite car washes. To write a full-length review, click on the review drops located under your car wash’s name. Then click “Write a Review”.

We’re glad you’ve discovered the great experience that Coinless offers its customers and clients. If you have a car wash you’d like to add to the platform, send us an email with the address of the car wash and we’ll reach out to the wash! See our contact details below.

COINLESS SUPPORT

USA: +1 (801) 899-0183

AU: +61 1300 990 074

NZ: +64 0800 483 562

[email protected]